Processing Times:

Custom Orders

Custom orders are made in the order they are received. Processing times will vary depending on the current wait list. Feel free to e-mail us if you're curious about timeframes. We offer a rush service for a non-refundable fee. Wait time can be anywhere from 2-12 weeks until completion. Please e-mail us to check current processing time before placing your order.

Made-To-Order- Are currently on a 3-4 week fabrication/processing timeframe. Please e-mail us if you need more info or to place a rush on your order. All rush orders will be subject to an additional fee.

All processing times are BUSINESS DAYS {a typical Monday-Friday workweek}. Although, we often do ship over weekends- those days are not counted in our processing time.

These times are our best estimation on current turnaround. Many times orders are completed and shipped before the projected timeframe.

Shipping Information:

You will receive an e-mail confirmation once your item has prepped for shipment. We print labels and ship IN BULK. Please allow time for USPS to receive your package and scan it in their system. It should not take more than a few days for your tracking link to be updated.

All orders are shipped in an organza pouch. If sending as a gift, let us know if you'd like a gift message included. We never include any papers in your parcel such as your order receipt in order to remain eco-friendly. Your receipt was e-mailed to you at time of purchase and you're more than welcome to print that, if needed.

Please be sure you have entered your shipping address correctly. We use a shipping service which prints shipment labels EXACTLY as they are entered by you at time of purchase. There is nothing we can do if you have entered the incorrect address once it has shipped. Buyer assumes responsibility that all information is entered correctly.

Domestic Shipping

All items have YOUR choice of USPS First Class or Priority with tracking.

Priority shipping and express shipping are available for an upgrade. Priority shipping comes with 50$ insurance as well as tracking.

If you would like your package FULLY insured, e-mail us {Within 24hrs after your order is placed} so that we may adjust shipping. We HIGHLY recommend you select priority shipping with insurance. Once your order is completed it leaves our hands and goes to the postal service where it is no longer under our care. To protect your purchase- please purchase insurance.

Due to the hand-made nature of our products, Matijewels.com® is NOT responsible for any lost and/or stolen packages. Again, we highly recommend you select insured priority shipping. If you have already placed your order and would like to upgrade shipping, please contact us ASAP to adjust charges before it ships.

International Shipping

All orders shipped internationally are sent USPS First class which includes tracking until it leaves the USA. Beyond leaving America, there is no included tracking available. Please let us know if you would like to purchase additional tracking and/or insurance.

Matijewels.com® is NOT responsible for any lost and/or stolen packages.

Return & Exchange Policy


I for any reason you are not happy with your order, please contact us immediately. We will do our best to work with you to resolve the issue.There is a 30-day money-back guarantee (less shipping and handling fees) from the date the items are received, provided they are returned in their new and original condition.

You must first obtain an RMA# by sending an email with an explanation for the return to melissam@matijewels.com.


All items are inspected for quality and assurance before shipped. We will not replace BUT will repair any broken or damaged item after leaving our facility up to 6 months from purchase.

Due to the handmade nature of many of our products we can not guarantee color consistency as they may vary from one item to the next. If you're not satisfied with a color once you receive it, we will exchange it for another of equal or lesser value.

In either case, please email melissam@matijewels.com with an explanation for your return to receive an RMA# before shipping. 

We HIGHLY recommend getting sized by a professional in a jewelry store to accurately measure your ring size. We will NOT be responsible for customer sizing errors or buyers remorse. When ordering jewelry, it is assumed that you know your size and as each piece is handmade, we will not accept returns due to customer sizing errors.

Custom Orders

There is no refund available for custom orders. Deposits are required for ALL custom orders. The design will be decided in detail with buyer before item is made. Please be sure of your size and design before purchasing.

Standard Orders

Matijewels.com® reserves the right to decline any and all returns. If you are not happy with your purchase and we are unable to resolve the issue, an exchange or site credit may be issued on a case by case basis. Stones used in pieces are natural and can vary. All items are very well represented in listings although, it is possible it will vary slightly in color due to monitor differences. For your convenience, multiple photos are taken in natural light. Size and written description will clearly describe what you are purchasing. If for any reason something is returned or exchanged, it must be sent USPS, FedEX, or UPS with tracking & signature confirmation (for buyers protection) at buyers expense. Shipping and/or any other fees are the customers responsibility.

Return Shipping Info

If sending back an order for return, exchange, resizing, etc. Buyer must send via PRIORITY mail, with SIGNATURE CONFIRMATION, and INSURANCE. Buyer covers all costs {unless it's our error}. Buyer assumes all responsibility and risk for any lost or damaged returns. Matijewels.com® is NOT held liable for anything shipped back that is lost, damaged, stolen, etc.

Payment plans-

We do NOT offer payment plans. 


Matijewels.com® uses .925 sterling silver, fine silver, and gold. All metal is sourced through reputable jeweler supply companies. All stones are sourced through lapidarist, gem shows, mine owners, and jeweler supply companies. Many are cut, shaped, and polished right here in our home studio. All work is carefully made by hand and should last a lifetime. If a pendant chain breaks, etc. we will be available to fix the item for up to 30 days from receipt date at no cost. Most stones used in items are FRAGILE. If you drop a ring, pendant, cuff, etc. there is a chance the stone can crack. Please keep this in mind while wearing your jewelry. Treat your jewelry like art and with care. Matijewels.com® will not be held responsible for broken stones but, we can work with you to replace the stone.

All images, designs, and content is copyright Matijewels.com®

If you would like to share an image, please link www.Matijewels.com