There is a 30-day money-back guarantee (less shipping and handling fees) from the date the items are received, provided they are returned in their new and original condition.
You must first obtain an RMA# by sending an email with an explanation for the return to melissam(at)matijewels.com.
We will replace any product for like item if your product is damaged due to manufacturer defect.
Due to the handmade nature of many of our products we can not guarantee color consistency as they may vary from one item to the next. If you're not satifsied with a color once you receive it, we will exchange it for another of equal or lesser value.
In either case, please email melissam(at)matijewels.com with an explanation for your return to receive an RMA# before shipping.