Return & Exchange Policy

Returns:

I for any reason you are not happy with your order, please contact us immediately. We will do our best to work with you to resolve the issue.There is a 30-day money-back guarantee (less shipping and handling fees) from the date the items are received, provided they are returned in their new and original condition.

You must first obtain an RMA# by sending an email with an explanation for the return to melissam(at)matijewels.com.

Replacements:
Damage: 
We will replace any product for like item if your product is damaged due to manufacturer defect.

Color: 
Due to the handmade nature of many of our products we can not guarantee color consistency as they may vary from one item to the next. If you're not satisfied with a color once you receive it, we will exchange it for another of equal or lesser value.

In either case, please email melissam(at)matijewels.com with an explanation for your return to receive an RMA# before shipping. 

We HIGHLY recommend getting sized by a professional in a jewelry store to accurately measure your ring size. We will NOT be responsible for customer sizing errors or buyers remorse. When ordering jewelry, it is assumed that you know your size and as each piece is handmade, we will not accept returns due to customer sizing errors.

Custom Orders-

There is no refund available for custom orders. Deposits are required for ALL custom orders. The design will be decided in detail with buyer before item is made. Please be sure of your size and design before purchasing.

Standard Orders-

Matijewels.com® reserves the right to decline any and all returns. If you are not happy with your purchase and we are unable to resolve the issue, an exchange or site credit may be issued on a case by case basis. Stones used in pieces are natural and can vary. All items are very well represented in listings although, it is possible it will vary slightly in color due to monitor differences. For your convenience, multiple photos are taken in natural light. Size and written description will clearly describe what you are purchasing. If for any reason something is returned or exchanged, it must be sent USPS, FedEX, or UPS with tracking & signature confirmation (for buyers protection) at buyers expense. Shipping and/or any other fees are the customers responsibility.

Return Shipping Info-

If sending back an order for return, exchange, resizing, etc. Buyer must send via PRIORITY mail, with SIGNATURE CONFIRMATION, and INSURANCE. Buyer covers all costs {unless it's our error}. Buyer assumes all responsibility and risk for any lost or damaged returns. Matijewels.com® is NOT held liable for anything shipped back that is lost, damaged, stolen, etc. 

 

Guarantee

Matijewels.com® uses .925 sterling silver, fine silver, and gold. All metal is sourced through reputable jeweler supply companies. All stones are sourced through lapidarist, gem shows, mine owners, and jeweler supply companies. Many are cut, shaped, and polished right here in our home studio. All work is carefully made by hand and should last a lifetime. If a pendant chain breaks, etc. we will be available to fix the item for up to 30 days from receipt date at no cost. Most stones used in items are FRAGILE. If you drop a ring, pendant, cuff, etc. there is a chance the stone can crack. Please keep this in mind while wearing your jewelry. Treat your jewelry like art and with care. Matijewels.com® will not be held responsible for broken stones but, we can work with you to replace the stone.